1. Information We Collect
We collect the following types of information when you use Faith System Hub:
- •Account information: your email address, name, and password (encrypted).
- •Payment information: processed securely through Stripe. We do not store your card details.
- •System data: any data you enter into the systems (planner entries, progress, notes, etc.).
- •Usage data: anonymous analytics about how you interact with the platform to help us improve.
2. How We Use Your Information
We use your information to:
- •Provide and maintain your subscription and access to the Service.
- •Process payments and manage your billing.
- •Track your progress across systems and modules.
- •Send you important account notifications, updates, and welcome emails.
- •Respond to support tickets and inquiries.
- •Improve the platform based on usage patterns and feedback.
3. What We Don't Do
We are committed to your privacy. We do not:
- •Sell your personal data to third parties.
- •Share your system data (planner entries, progress, notes) with anyone.
- •Use your data for advertising purposes.
- •Access your individual system data unless required for support you have requested.
4. Data Storage and Security
Your data is stored securely on our cloud infrastructure. Payment information is handled entirely by Stripe, which is PCI DSS compliant. We use industry-standard encryption and security practices to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use essential cookies to maintain your session and authentication. We may also use analytics cookies to understand platform usage. See our Cookie Policy for details.
6. Third-Party Services
We use the following third-party services to operate the platform:
- •Stripe — for payment processing and subscription management.
- •Google — for optional Google sign-in authentication.
- •Analytics providers — for anonymous usage data to improve the platform.
7. Your Rights
You have the right to:
- •Access the personal data we hold about you.
- •Request correction of inaccurate data.
- •Request deletion of your account and associated data.
- •Cancel your subscription at any time.
8. Data Retention
We retain your account data for as long as your subscription is active. If you cancel your subscription, we retain your data for 90 days in case you wish to reactivate, after which it is permanently deleted. Payment records are retained as required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-platform notification. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact
If you have questions about your privacy or this policy, please contact us through the Support section within the Hub or via the contact form on our website.